The Keyboard Shop
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The Keyboard Shop
SHIPPING

OUR SHIPPING POLICY

Discounted freight may be available for large orders. For custom freight quote, please contact us prior to checkout.

DISPATCH POLICY & SHIPPING ADDRESSES

Orders will be dispatched from Townsville by TNT Transport, Fastway Couriers or Australia Post. Please allow up to 2 days for dispatch if stock is available in store however if goods need to be ordered in and in stock at Australian suppliers dispatch may be up to 8 days. Customers will be advised by phone if goods are currently out of stock at Australian suppliers and approximate delivery date. Delivery can be from 2 - 8 working days after dispatch depending on location within Australia.

It is your responsibility to supply us with your correct shipping address. Couriered items cannot be sent to PO Box addresses and will be delivered in business hours.

Items sent by courier or registered post are delivered during business hours and require a signature for confirmation of delivery. We therefore strongly recommend you nominate a WORK ADDRESS or similar for shipping as if there is no-one at the delivery address when the courier attempts delivery, you may be charged a re-delivery fee.

We ask you for a valid shipping address, email address and your best contact phone number during checkout As a service to you we like to make contact with you prior to your order being sent to confirm these details.

NO GOODS WILL BE DISPATCHED UNTIL THESE DETAILS HAVE BEEN CONFIRMED.
ITEMS DAMAGED IN TRANSIT
DO NOT SIGN FOR A PACKAGE IF YOU SUSPECT IT IS DAMAGED.


Signing for an item means it has been received in good order, and any damage is no longer the courier's responsibility. If your item is damaged, you must call us on (07 4724 1800) or email us (sales@thekeyboardshop.com.au) to notify us within 24 hours. So we can help you best, please include your name, address, items ordered and a brief description and photo of the apparent damage. All items will be assessed by us on a case by case basis.

PARCEL TRACKING
Goods sent by courier can be tracked using the usual "track-and-trace" feature on courier websites. You will find your Tracking Number and courier website address printed at the bottom of your shipment confirmation email.

REQUEST FOR ADDITIONAL IDENTIFICATION
For some high-value orders, we may ask you to provide additional identification to confirm credit card information. You will be notified by us by telephone or email if the confirmation is required. We appreciate your understanding as we try to minimise fraudulent transactions.


The Keyboard Shop

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Trading Hours

Mon - Friday: 9 - 5.30 pm

Saturday: 9 - 2.00 pm

Sunday CLOSED

 
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