The Keyboard Shop
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The Keyboard Shop
OUR RETURNS AND REFUNDS POLICY

Subject to the requirements of law, The Keyboard Shop will not refund or exchange an item if you change your mind. Please consider your purchases carefully.

If you item is found to be faulty due to a manufacturing defect, and is within the manufacturer's warranty period, The Keyboard Shop will repair or replace (if not repairable) your item . See the Returns Procedure below. If your item cannot be repaired or replaced, we may offer you a store credit or issue a refund.

ITEMS FOUND TO BE FAULTY DUE TO ABUSE, EXPOSURE TO OUTSIDE CONTAMENANTS, MISHANDLING OR ANY SORT OF MISUSE WILL NOT QUALIFY FOR WARRANTY REPAIR OR REPLACEMENT.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does amount to a major failure.

RETURNS PROCEDURE:

To return an item for warranty assessment and so we can serve you best the following procedure must be followed. We reserve the right to refuse the return of any item that does not comply with the procedure:

1. E-mail us at: sales@thekeyboardshop.com.au to notify us of the faulty item, include your name, best contact phone number, invoice number, product name and fault description.

2. We will reply to you within 2 working days if your return is approved we will give you return details and the return address. This address may be The Keyboard Shop, the authorised repairer or other authorised third party. We may also request further information to process the return

3. RETURN FREIGHT COSTS ARE TO BE PAID BY THE CUSTOMER AND CANNOT BE REFUNDED.

4. Every returned item must be undamaged, unused and in as-new condition in its original packaging with all accessories included if applicable.

Please contact us if you have a question
For more information regarding shipping or returns or if you require express delivery , please contact us by phone (07 4724 1800) or email (sales@thekeyboardshop.com.au)


The Keyboard Shop

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Trading Hours

Mon - Friday: 9 - 5.30 pm

Saturday: 9 - 2.00 pm

Sunday CLOSED

 
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